How Laboratory Revenue Cycle Management Helped Increase Collected Revenue by 7% Year-Over-Year
Facing limited billing visibility, inconsistent performance metrics and inefficient specimen processing, a 1,000-bed health system partnered with Coronis Health to strengthen pathology revenue cycle management and help increase collected revenue by 7% year-over-year.
Client Profile
Large integrated health system
- Client
- A large integrated health system operating a hospital-based laboratory outreach program across multiple service lines.
- Specialty
- Laboratory & Pathology
- Size
- 1,000-bed health system
- Scope
- Laboratory and pathology revenue cycle management and billing optimization
The Challenge
Laboratory Revenue Cycle Management Visibility
Laboratory revenue cycle management visibility was limiting the health system’s ability to understand how its billing operations were performing and where opportunities for improvement existed. Without reliable performance data, leadership couldn’t effectively benchmark results, evaluate productivity or determine whether existing workflows reflected industry best practices.
The organization needed greater insight, not simply additional resources. Leadership wanted the financial reporting and operational transparency needed to make better decisions, strengthen laboratory billing services and better align billing responsibilities with laboratory operations to support long-term growth.
The Coronis Health Approach
Coronis Health Improved Laboratory Revenue Cycle Management
Coronis Health improved laboratory revenue cycle management by providing the laboratory and pathology billing expertise the health system felt it was missing. The team evaluated the system’s billing operations and specimen processing, and gave finance and laboratory operations the actionable reporting and benchmarking they needed to see how billing was performing.
Billing assessment — reviewed existing laboratory billing services to identify performance gaps and benchmarking opportunities.
Operational review — evaluated laboratory workflows to better align operational responsibilities with billing functions.
Performance reporting — provided finance and laboratory operations with actionable reporting that improved visibility into financial performance and operational objectives.
Workflow optimization — implemented more efficient lab billing solutions that reduced administrative burden and allowed caregivers to spend more time supporting patients.
The Results
Laboratory Billing Services Performance
The engagement helped improve financial performance while strengthening operational efficiency and workforce utilization. Better visibility into billing operations and laboratory workflows supported measurable revenue growth, staffing efficiencies and more informed operational decision-making.
- Collected revenue: 7% increase year-over-year
- Staffing efficiency: 20 FTE direct staffing savings
- Workforce optimization: eliminated open positions and repurposed staff through process improvements
- Operational performance: reduced patient wait times, improved employee satisfaction and better aligned laboratory and billing workflows
- Financial visibility: provided finance and laboratory operations with actionable reporting that accelerated operational decision-making
Disclaimer: All results are based on internal reporting from this specific client engagement and are not guaranteed outcomes.
Why It Matters for Laboratory & Pathology
Strong laboratory revenue cycle management depends on more than accurate claims. Effective pathology billing services, informed operational decisions and modern lab billing solutions help laboratory organizations improve financial performance while giving leadership greater visibility into revenue opportunities and operational performance.
Healthcare
See where laboratory and pathology RCM can improve billing performance and uncover revenue opportunities.
Let's discuss your transformation
Wherever you want revenue cycle operations to go, we can help!
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step 1
Connect
Tell us about your organization, specialty and revenue transformation goals.
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step 2
Evaluate
We'll evaluate your current state and identify strategic opportunities for improvement.
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step 3
Transform
Together we'll implement solutions that improve performance from day one.
