How Behavioral Health Revenue Cycle Management Increased Collections by 15%
Crossroads, a 450-bed Medicaid treatment facility, struggled with inconsistent claims processing, payment posting and revenue cycle accountability. By strengthening behavioral health revenue cycle management, Coronis Health helped increase collections by 15%.
Client Profile
Crossroads
- Client
- A 450-bed Medicaid behavioral health treatment facility providing residential treatment services
- Specialty
- Behavioral health
- Size
- 450-bed Medicaid treatment facility
- Scope
- Behavioral health revenue cycle management and billing services
The Challenge
Inconsistent Behavioral Health Revenue Cycle Management
Behavioral health revenue cycle management had become increasingly difficult as inconsistent claims submission, payment posting and reporting limited financial visibility. Delayed claims processing and a lack of accountability contributed to lost revenue, slower Medicaid reimbursement and growing frustration with overall performance.
Crossroads needed experienced behavioral health billing services that could improve claims accuracy, strengthen reporting and provide the transparency needed to support better financial decision-making. Leadership wanted to focus on strategic growth initiatives rather than day-to-day billing challenges.
The Coronis Health Approach
Coronis Health Streamlined Behavioral Health Revenue Cycle Management
Coronis Health streamlined behavioral health revenue cycle management by addressing the operational issues affecting collections, reporting and reimbursement. A collaborative approach along with specialized behavioral health expertise helped create a more transparent and accountable revenue cycle.
Revenue alignment — implemented a revenue-sharing model that aligned incentives around improving financial performance
Claims expertise — strengthened behavioral health medical billing through specialized coding knowledge and reimbursement expertise
Dedicated collaboration — established weekly meetings to resolve issues quickly and encourage open communication
Performance reporting — enhanced outsourced revenue cycle management with daily, weekly and monthly reporting that improved Medicaid compliance
The Results
Improved Behavioral Health RCM Performance
Behavioral health RCM performance improved with Crossroads’ newly strengthened collections, reporting and accountability. More consistent reimbursement and greater financial visibility let Crossroads’ leadership focus on revenue growth and building a strong foundation for long-term performance.
Collections: increased by 15% by transitioning from in-house to outsourced
Facility expansion: supported the addition of a detox program and intensive outpatient program facility within one year
Cash flow: established consistent cash flow through stronger billing processes and reimbursement performance
Disclaimer: All results are based on internal reporting from this specific client engagement and are not guaranteed outcomes.
I can’t wait to log into our bank account to check deposits each morning. Cash flow is consistent which was not the case prior to working with Coronis.
Tammie Wilson, Chief Executive Officer, Crossroads
Why It Matters for Behavioral Health Organizations
Behavioral health organizations must be able to depend on consistent claims management, accurate reimbursement and reliable reporting to maintain financial stability. Experienced behavioral health billing services and outsourced RCM free necessary resources, so organizations can concentrate on long-term growth.
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