How Behavioral Health Revenue Cycle Management Increased Collections by 300%
Facing delayed prior authorizations, rising denials and inconsistent support, Licasa partnered with Coronis Health for full-service behavioral health revenue cycle management, helping increase receivables collected by 300%.
Client Profile
Licasa, Inc.
- Client
- An outpatient behavioral health provider serving patients in the Los Angeles area
- Specialty
- Behavioral health
- Location
- Los Angeles, California
- Size
- 12 staff members
- Scope
- Full-service behavioral health revenue cycle management
The Challenge
Behavioral Health Prior Authorization Delays and Denials
Behavioral health prior authorization delays and denials were creating operational and financial challenges across the organization. Approvals stalled, reimbursement slowed and communication gaps left leadership with limited visibility into the status of authorizations and claims.
As delays accumulated, revenue became less predictable and therapists spent more time managing paperwork instead of supporting patients. Licasa needed a behavioral health revenue cycle management partner that could steady authorization performance and rebuild confidence in reimbursement.
The Coronis Health Approach
Coronis Health Streamlines Behavioral Health Revenue Cycle Management Processes
Coronis Health implemented a full-service behavioral health revenue cycle management strategy designed to improve authorization turnaround times, reduce denials and strengthen behavioral health reimbursement performance. The engagement focused on creating clear ownership, proactive communication and consistent execution across every stage of the revenue cycle.
- Behavioral health billing service — Coronis Health provided dedicated billing services supported by specialists in authorization management, utilization review and reimbursement workflows.
- Prior authorization management — the team restructured prior authorization processes to help accelerate approvals and reduce delays that could impact patient access and reimbursement.
- End-to-end behavioral health RCM — this included verification of benefits, utilization review, claims follow-up and payment posting to support a coordinated RCM workflow.
- Operational visibility and accountability — proactive communication and clearly defined responsibilities replaced fragmented processes with a more transparent and accountable operating model.
The Results
300% Increase in Collections
Restructured authorization workflows and clearer ownership helped Licasa reach a 300% increase in receivables collected. As approvals moved faster and predictable payments replaced uncertainty, the revenue cycle steadied into a system the team could rely on.
- Collections: 300% growth in receivables collected
- Revenue: up to 80% increase in weekly revenue
- Authorizations: up to 100% faster prior authorization processing
- Denials: near-zero denials across all levels of care
Disclaimer: All results are based on internal reporting from this specific client engagement and are not guaranteed outcomes.
The biggest win is how aligned Coronis Health is. I can trust the process now.
Licasa Leadership
Why It Matters for Behavioral Health Practices
In behavioral health authorization delays and denials can create challenges that extend beyond reimbursement, impacting operations and patient access to care. Reliable processes and clear ownership help organizations maintain financial stability while supporting uninterrupted treatment.
Behavioral Health
See where behavioral health revenue cycle management can speed up reimbursements and operational workflows.
Let's discuss your transformation
Wherever you want revenue cycle operations to go, we can help!
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step 1
Connect
Tell us about your organization, specialty and revenue transformation goals.
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step 2
Evaluate
We'll evaluate your current state and identify strategic opportunities for improvement.
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step 3
Transform
Together we'll implement solutions that improve performance from day one.
