Breaking Down Barriers: Addressing Utilization Review Challenges in Behavioral Health
By Kristina Colligan, Senior Vice President of Behavioral Health at Coronis Health
Utilization review (UR) aims to ensure appropriate patient care, but behavioral health providers often face significant obstacles.
Stricter scrutiny, delayed authorizations, and heavy documentation requirements pull vital resources away from patient care, causing financial pressure and operational challenges.
A Better Path Forward with Technology
These challenges can be overcome. AI-driven automation, standardized documentation, and improved payer collaboration streamline the utilization review process. These innovations reduce claim denials, speed up authorizations, and enhance cash flow. Advances in predictive analytics and real-time communication tools further boost efficiency, ensuring patients receive timely care while supporting stronger financial outcomes.
Key Takeaways:
- UR inefficiencies cause financial and operational strain — Behavioral health providers experience high denial rates, resulting in delayed care and millions in lost revenue.
- Automation and documentation standardization improve approvals — AI-powered tools and payer-specific workflows help minimize denials and speed reimbursement.
- Stronger payer collaboration reduces delays — Dedicated UR teams and real-time communication platforms enhance authorization processes and patient outcomes.