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Behavioral Health

Crossroads

Overview

This case study showcases how Coronis Health significantly improved collections for Crossroads, a 450-bed Medicaid treatment facility. By transitioning from in-house billing to outsourced RCM, Crossroads achieved a 15% increase in collections.

Problem

Crossroads faced challenges with their in-house billing team, including:

Lack of accountability and timely claims submissions.

Inconsistent payment posting.

Management frustration with overall revenue cycle performance.

crossroads

Solution

Crossroads partnered with Coronis Health for:

Revenue Sharing Model: Aligning financial incentives for both parties.

Transparency and Expertise: Coronis provided clear communication and specialized knowledge in coding and claims.

Dedicated Support: Weekly calls ensured ongoing problem-solving and growth accommodation.

Enhanced Reporting: Daily, weekly, and monthly data facilitated Medicaid compliance and business management.

Results

By partnering with Coronis Health, Crossroads achieved a multitude of positive outcomes:

Increased Collections by 15%: Improved revenue cycle efficiency led to a significant financial gain.

Streamlined Operations: Management was freed to focus on business growth initiatives.

Facility Expansion: Crossroads successfully added a detox and IOP facility within a year.

Improved Revenue Cycle Performance: Coronis expertise boosted key metrics like claim accuracy and collection efficiency.

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