Crossroads
Overview
This case study showcases how Coronis Health significantly improved collections for Crossroads, a 450-bed Medicaid treatment facility. By transitioning from in-house billing to outsourced RCM, Crossroads achieved a 15% increase in collections.
Problem
Crossroads faced challenges with their in-house billing team, including:
Lack of accountability and timely claims submissions.
Inconsistent payment posting.
Management frustration with overall revenue cycle performance.
Solution
Crossroads partnered with Coronis Health for:
Revenue Sharing Model: Aligning financial incentives for both parties.
Transparency and Expertise: Coronis provided clear communication and specialized knowledge in coding and claims.
Dedicated Support: Weekly calls ensured ongoing problem-solving and growth accommodation.
Enhanced Reporting: Daily, weekly, and monthly data facilitated Medicaid compliance and business management.
Results
By partnering with Coronis Health, Crossroads achieved a multitude of positive outcomes:
Increased Collections by 15%: Improved revenue cycle efficiency led to a significant financial gain.
Streamlined Operations: Management was freed to focus on business growth initiatives.
Facility Expansion: Crossroads successfully added a detox and IOP facility within a year.
Improved Revenue Cycle Performance: Coronis expertise boosted key metrics like claim accuracy and collection efficiency.