Eagle Overlook

This case study explores how Coronis Health successfully recovered lost revenue and regained the trust of Eagle Overlook, an adolescent treatment facility.

Eagle Overlook, a newly opened facility, faced a critical issue in its first year:

No Insurance Revenue: They weren’t receiving any insurance reimbursements despite operating for a year.

Coronis identified the root cause as:

Incomplete Credentialing: Both facility and provider credentials were not properly established with insurance companies.

Coronis Health took immediate action:

Credentialing Expertise: Resolved credentialing issues, paving the way for insurance reimbursements.

Revenue Recovery: Collected a significant sum ($1 million in 8 months) in previously lost revenue.

Lost (but Not Forgotten) Client:

Despite the successful turnaround, Eagle Overlook opted to switch to another RCM provider, seeking patient billing services which Coronis didn’t offer at the time. However, a positive experience and Dr. Aflatoon’s (Medical Director) appreciation for Coronis’ work left the door open for a future return.

A Winning Return:
One year later, Eagle Overlook, under new leadership (CEO Patricia Hamilton), returned to Coronis. This decision was influenced by:

• Proven Performance: Impressed by Coronis’ previous success with revenue recovery.
• Transparency & Reporting: Valued Coronis’ clear communication and detailed reporting practices.

Coronis’ intervention yielded dramatic results for Eagle Overlook:

$1M Recovered in 8 Months: Resolved credentialing issues and recovered a substantial amount of lost insurance revenue from out-of-network patients.

Improved Cash Flow: Streamlined billing processes, leading to a noticeable increase in monthly cash flow.

Maximized Facility Capacity: Effective billing secured consistent revenue, enabling Eagle Overlook to operate at its full capacity of 20 patients.

Financial Stability Achieved: Helped Eagle Overlook regain financial health and establish a sustainable revenue stream.